About Us

Welfaux Managing Director, Chris, has worked at Welfaux since 2014, starting out in Sales.

Just because his dad is Managing Director does not mean that Chris moved straight to the top, and similarly to his father’s journey, Chris has worked his way up through the ranks which has given him experience in various parts of the business. Chris was awarded the position of Director in 2021, leaving his previous position as Operations Coordinator, which is his proudest moment yet during his time at Welfaux.

Along with Richard, Chris is responsible for the day-to-day running of the business – with Richard more focused on the service side of things, while Chris is more sales oriented. Despite being the Managing Director, Chris gets involved in pretty much anything and everything and is always happy to muck in and do whatever he can to help the rest of the team.

Chris’s favourite thing about Welfaux MH is the team – There is a diverse range of characters and personalities, yet everyone gets along which creates a real family feel to the company. “I’ve worked hard to build a good culture and we want people to enjoy coming to work. Hopefully I’ve succeeded in that and paved the way for the company to grow even more in the next couple of years.”

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Andy is our Director and has been working at Welfaux since nearly the very start in 1986! Following in the footsteps of his father, Andy started work at Welfaux as a salesman, moving from his career in IT. Since then he has worked his way up through the ranks to Service Manager, Service Director and finally, took over from his father as Managing Director when he retired on 1st January 2000. 

Andy always knew that he wanted to take over from his father, having grown up around the industry, his dad having been in the forklift industry for as long as he can remember. It makes Andy proud to know that he has filled his fathers shoes, and that his son, Chris, has now taken over as Managing Director himself, keeping Welfaux in the family.

Andy truly enjoys coming into work and spending time with the team. Although he has seen the company expand and develop significantly since he started, the same friendly, supportive environment that Welfaux was founded on still exists.

Andy’s day-to-day tasks include everything from finance and sales, to helping out on the service side. Most recently he has been busy planning the Welfaux HQ extension, which will hopefully be coming soon!

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One of the most experienced people in the industry (let alone our company), Richard Blagden joined Welfaux in July 1989 and has been in the forklift industry since 1987; an impressive 36 years and counting! Richard is our Operations Director, using his vast experience to manage and interact in every part of the business and the day-to-day running of the company. He thoroughly enjoys being able to interact with the whole team at Welfaux and negotiating the juggling act of what we do, be it fixing, selling or organising anything to do with the business to make it work as efficiently as possible. 

Richard has had some fantastic achievements throughout his years at Welfaux. He started at Welfaux as a service engineer before going into sales and being part of the team that secured a contract to supply 40+ forklift trucks to DHL Global Forwarding. Additionally, Richard was promoted to a Director of the company in 2015, as recognition for his longstanding commitment to the company.

His favourite product we sell at Welfaux is the Mitsubishi GRENDIA; the best engine-powered truck on the market. He notes, “It is driver friendly, extremely fuel-efficient and practically bulletproof. Of course, we are all heading towards electric power nowadays and the Mitsubishi EDiA electric range of forklift trucks is proving to be every bit as good as the Mitsubishi engine-powered range.”

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Matt joined the team back in April 2014.

Job Title: Workshop Manager – responsible for managing all engineering works within the workshop and ensuring health and safety standards are always adhered to

Before joining Welfaux MH, Matt had never even touched a forklift, which is hard to believe now! Starting out in the workshop, Matt assisted with helping to fix forklifts, diagnosing mechanical problems and undertaking repairs so the equipment could be back in action as quickly as possible!

Matt really enjoys a challenge and likes that he can take something old and fix it to bring it back to life. In addition to that, he also loves the ‘bants’ with the rest of the team – “It’s a really friendly atmosphere and when you enjoy your work and the people you work with it makes you really look forward to coming to work!”

An interesting fact about Matt is that he enjoys making things out of recycled materials. He has created a Lamp out of forklift parts, which stands proudly in our Welfaux foyer. Be sure to swing by Welfaux HQ to see Matt’s creation!

Simon started at Welfaux in November 2004. He became our Key Accounts Manager in the Sales department in September 2023

Job Title: Key Accounts Manager

Simon loves the industry with its variety and people; “It’s strange and the people involved are strange but in a good way! We’re a bit geeky about forklifts…probably why I fit in!” 

He sees his biggest achievement as helping to win our FLTA Dealer of the Year award in 2016. His favourite product? “It’s a tough choice for a geek”, but he has settled on the FB1.0 – 1.5KRT. It’s out of production now but when it was around he was a big fan, “I think because it was the smallest truck in the catalogue but punched above its weight in many ways.”

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Andy Clark joined Welfaux in March 2012 as our service and parts co-ordinator and in May 2024, he was promoted to Service Manager

Job Title: Service Manger

Andy is extremely skilled at dealing with our customers’ requirements, as well as carrying out reactive work and estimating repairs. With his confidence, exceptional product knowledge and ability to be self-sufficient, Andy is able to ensure our service department consistently provides an unbeatable experience and unrivalled results for all of our customers.

Started working at Welfaux in February 2024

Job role: Area Sales Manager

Oliver has joined Welfaux to gain more knowledge within the forklift industry. He has taken on his role as Area Sales Manger well and we look forward to seeing the progress he makes within the business.

Sue joined the team in June 2016

Job Title: Hire & Transport Coordinator

Sue is extremely efficient and loves dealing with customers and suppliers, organising hire and transport and being able to make things happen from beginning to end. “I get great satisfaction to know I have helped and made a difference. I enjoy working at Welfaux – we are a good team and support each other.” 

She has been a great asset to the Welfaux team, managing to increase short-term hire revenue and gain new customers and repeat business. “One customer who I used to deal with in a previous company has given us a significant amount of business for forklift hire nationwide.” 

Her favourite product? The ‘bread and butter trucks’, the Mitsubishi FG25N & FD25N.

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Alison joined the Welfaux team in October 2016

Job Title: Accountant Assistant.

Alison deals with all our account queries and invoice system.

Her favourite part of the job? She loves working in a friendly environment with a great team. Alison is a superstar at taking care of all our customers’ needs and a valuable member of the Welfaux team!

Natalie, joined in November 2021 as our General Admin Assistant

Job Title: Sales and Admin Assistant

Natalie is now involved with all the sales admin, ensuring the smooth running of getting the sale completed, filed away and having another happy customer on our ever-growing list.

Natalie is also involved in everything from booking in driver training and refresher courses for our customers, to sorting internal admin such as the Welfaux MH employee’s uniform, to make sure we all look smart, Natalie keeps us organised and operating to ensure that we can deliver five star, unmatchable customer service. 

Started working at Welfaux in January 2022.

Job Title: Service Assistant

Jenna is working alongside Andy Clark in the service department. She helps a lot with the ordering of parts and logging breakdowns, Thorough Examinations and Services, which then allows our engineers to be ready and rearing to go on their daily jobs.
She enjoys working with the people and customers at Welfaux and likes the diversity that her role brings.

Ian started working at Welfaux in 1993.

Job Title – Senior Workshop and Field Service Engineer

Ian enjoys the electrical and technical side to the work as its nice to have a project and a challenge at times. Ian also goes out in the field to help our customers with issues they are having with the truck. With Ian’s extensive knowledge, its not long before he finds a solution.

Favourite product or model – “the older trucks, such as the FBK trucks”

John Hobbs started working at Welfaux in January 2016

Job Title: Workshop Engineer

John enjoys the people he works with as its a good positive environment. “There is a good variety of work on a daily basis and its good seeing the end results of a project we have worked on”

Favourite product or model – 2 half tonne diesels.

Andy joined Welfaux in January 2022.

Job Title: Senior Field Service Engineer – responsible for visiting clients to diagnose, maintain, service and repair their Materials Handling Equipment

Andy has filled this role well with his expertise that have come over the 21 years working within the forklift industry.

Andy enjoys the technical challenges and variety that his role brings each day. His favourite product is the FB25N

Lewis joined Welfaux in January 2022

Job Title: Trainee Workshop Engineer

Lewis enjoys the variety of work and learning something new on a day to day basis. As well as working full time here at the Welfaux depot, he attends college every 3 months to gain the skills and knowledge needed to achieve a service engineer status.

Started working at Welfaux in April 2024.

Job role: Field engineer – responsible for visiting clients to diagnose, maintain, service and repair their materials handling equipment

Peter has over 6 years experience within the large machinery industry but has never worked on a forklift, so is excited to learn the in’s and out’s of our amazing equipment and be out on the road keeping up the good customer service. We look forward to seeing his progress.

Started working at Welfaux in January 2023.

Job role: HGV Driver and workshop engineer.

Dave enjoys the friendly staff and atmosphere here at Welfaux. He has been driving HGV’s for 27 years and is enjoying being able to complete our deliveries as well as working on the trucks in the workshop.